1. Do you offer product warranties?
Yes, all our products come with a warranty. To activate your warranty, simply register your product online through our website. For full details on warranty coverage, please visit our Warranty Information page.
2. How do I register my product for warranty?
After purchasing one of our products, visit the Product Registration section on our website, fill out the required details, and submit the form. Registering your product ensures coverage for repairs or servicing under our warranty terms.
3. Can I return or exchange a product?
Yes, we accept returns and exchanges within 30 days of purchase, provided the item is unused and in its original packaging. Please contact our customer service team for further assistance on returns or exchanges.
4. How do I maintain and clean my cooling apparel?
For best results, we recommend using our specially formulated Performance Apparel Wash to care for your cooling garments. This detergent is designed to recharge the thermo-regulating properties of the fabric while keeping your garments fresh and clean. Follow the care instructions provided with each product.
5. Do you provide repairs and servicing for your products?
Yes, we offer repair and servicing options for our cooling systems and apparel. If your product needs maintenance, contact us through our website, and we'll guide you through the process.
6. How can I contact customer support?
You can reach our customer support team via email at info@chilloutsystems.com or by phone at 954.376.8966. Our team is available to assist with any product inquiries, warranty claims, or support requests.
7. What is your shipping policy?
We offer shipping to most countries worldwide. Shipping rates and delivery times vary depending on your location. Orders are typically processed within 2-3 business days. For detailed shipping information, please refer to our Shipping Policy.
8. Do you ship internationally?
Yes, we ship to most international locations. Please note that additional customs fees and taxes may apply based on your country's regulations.
9. How do I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use the provided tracking number to monitor your order’s status online.
10. Can I sponsor or partner with Chillout Motorsports?
We’re always open to discussing sponsorships and partnerships with drivers, race teams, and motorsport organizations. Please email us at info@chilloutsystems.com with details about your proposal, and we’ll be in touch.
11. Are your products compatible with FIA and other motorsport regulations?
Yes, our products are designed to meet the safety and performance standards of major motorsport organizations, including the FIA. Our fire-resistant underwear and cooling apparel provide both protection and comfort for high-level competition.
12. How do I stay updated on new products and promotions?
You can subscribe to our newsletter on our website to receive the latest updates on new product launches, exclusive promotions, and motorsport news.